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  • Customer automation management

    Dealing with diversity: there is more to serving customers than EDI

    Suppliers have to deal with many customers, who all differ in the way they wish to interact. Automating the management of multi-format transactions benefits all parties involved in a supply chain and is only possible with intelligent systems in place. This, and the need to continually adapt and improve customer automation management, needs to be built on a strong foundation of supporting tools and services.

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  • A Sustainable Print Agenda

    A “less-paper” office based on an optimised print infrastructure can be a prime enabler for sustainability. Using intelligent print management and document workflow tools can enable organisations to significantly reduce their environmental impact while cutting costs, driving operational efficiency and improving regulatory compliance.

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  • Sourcing and integrating managed services

    Most business processes are underpinned by software applications; if the application fails the organisation suffers. Although there are plenty of choices for ensuring applications have the necessary resources to run reliably, the considerations and choices are increasingly complex. Consequently, many mid-market organisations are turning to managed service providers (MSP) with integration skills for advice and resources.

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  • Bringing System Management to Messaging & Collaboration

    Multiple fixed and mobile messaging and collaboration solutions increase the need for consolidated management.

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  • What's costing you dearly?

    The insurance sector is often very conservative, perceived as slow moving, and operates with many long established business practices and processes. However, times move on, new business models emerge, and legacy processes become inefficient. Although IT has played an important role in supporting the industry over many years, it too needs to advance or will become inflexible.

    Insurance companies might be wasting thousands of sales hours per year from poor processes and badly implemented IT, which increases costs, stifles revenue growth and adds risk. However, IT advances need to go hand-in-hand with business process improvements to ensure that organisations gain the maximimum benefit of being more flexibile, agile and efficient.

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  • Unlocking the Value of the Print Room

    To unlock the strategic value of the print room, many organisations are turning to a third party provider to manage their print rooms. This enables businesses to access the expertise, resources and technology needed to transform the print room, whilst containing costs, reducing risk and driving efficiency.

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  • Optimising the data warehouse

    Data warehouses are struggling to keep pace with the growth of data volumes and the different types of information that organisations need to deal with. Extract, transform and load (ETL) activities on datasets can cause major issues for organisations, with growing ETL time windows impacting the capability to carry out meaningful analysis. New approaches are needed to ensure that an organisation gains the insights it needs from its data.

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  • Governance, Risk Management and Compliance (GRC)

    An organisation has multiple stakeholders that need to be communicated with or reported to on a regular basis. Employees, partners, customers and suppliers are part of this community, alongside shareholders, trade and government bodies. Ensuring that all the stakeholders’ information needs are met requires a holistic approach to managing information – the creation of a GRC platform.

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  • The mid-market conundrum

    Mid-market organisations live or die by the quality of the applications that drive their business operations; from sales generation through supply chain management to post-sales services. Similar IT complexity to that in large enterprises has to be managed to support these, but with more limited resources. Somehow, the aspiring ‘mid-market CIO’ needs to achieve peace of mind, confident that these applications are consistently delivering the desired business outcomes.

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  • Digital identities and the open business

    Identity and access management as a driver for business growth:

    Effective identity and access management (IAM) is seen as an essential tool for enabling open interaction between a business and its users, be they consumers, employees or users that are employees of other businesses, such as partners or customers.

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