Press Release

Quocirca Print Security Landscape 2022

Hybrid working exposes organisations to increased print security risks and costly data breaches

  • 68% report print-related data losses in the past year at an average breach cost of almost £632,000
  • Managed Print Service users are better placed to manage hybrid print security risks

10th January 2022: Quocirca today published the findings of its Global Print Security Landscape Report 2022. The research reveals that organisations are struggling to keep up with the print security demands of the hybrid workplace.Workers continue to rely on print, and the distributed nature of the print infrastructure has expanded the risk environment. As a result, print-related data losses are frequent but, despite 53% saying security is a top priority, few businesses have implemented key print security measures. Fewer than two in ten organisations surveyed met the “Leaders” criteria in Quocirca’s Print Security Maturity Index.The study analyses the views of 531 IT Decision Makers from SMBs, mid-sized organisations and large enterprises based in the US and Europe.

Key findings:

  • Printing remains critical or very important for 64% of organisations. 44% of IT decision makers expect office print volumes to increase and 41% think home print volumes will rise over the next twelve months.
  • 68% have experienced data losses due to unsecure printing practices. Each breach has cost an average of £631,915, with SMB customers suffering the biggest impact from customer loss due to a breach.
  • 53% say they are finding it harder to keep up with print security challenges and demands. This rises to 61% among CIOs, compared to 44% of CISOs.
  • Only 26% feel completely confident that their print infrastructure will be secure when offices fully reopen. This rises to 37% among Managed Print Service users, who are also more likely than other respondents to say that keeping up with print security challenges has grown easier.
  • Only 28% of ITDMs are very satisfied with their print suppliers’ security capabilities. However, this rises to 42% among those that use a managed print service.
  • Quocirca’s Print Security Maturity Index: 18% are leaders, 58% are followers and 24% are laggards.

Commenting on the findings, Quocirca research director Louella Fernandes says: “Despite rapid digitisation over the past eighteen months, organisations continue to rely on printing. Now, however, printer estates have expanded to include home offices and employee-purchased devices, increasing the risk of accidental data loss and cyber attacks. Organisations are finding it harder to keep up with print security challenges and they are suffering costly breaches as a result.”

Signs of complacency over print security

53% of respondents say that IT security is a general priority for the coming year but print infrastructure security specifically is lower on the agenda, coming in behind concerns such as cloud or hybrid application platforms, email, public networks and traditional endpoints.

Louella cautions against overlooking print infrastructure risk: “This year several print-related vulnerabilities have surfaced, underlining the fact that printers and MFPs are endpoints like any other. In fact, as more intelligence is added to even basic printer models, their potential to be weaponised by bad actors increases. Added to this, businesses have low visibility and control over home-based devices and document disposal. Organisations should implement good print security including revising BYOD policies to include home print devices, employing content security solutions and conducting formal risk assessments.”

Quocirca Print Security Maturity Index: few companies are leaders

The study asked ITDMs whether they have implemented any of 11 common security measures that protect the print infrastructure. Reporting and analytics, and formal print security and risk assessments were the most frequently used, while one third have adopted a zero-trust security architecture. 37% have content security solutions such as data leak protection (DLP) in place, while 31% have implemented pull printing.

Quocirca’s Print Security Maturity Index ranked organisations as “Leaders” if they had deployed six or more of the measures listed. “Followers” have implemented between two and five measures, while “Laggards” have implemented only one or none of the measures. Overall, 18% of respondents fell into the leader category, 58% were followers and 24% laggards. There was regional variation, with 22% of US respondents being leaders, while 37% of French respondents fell into the laggards category.

“There is a clear opportunity here for suppliers to support customers in securing their print infrastructure and lower the risk of data loss,” advises Louella. “By developing multi-layered security solutions – partnering with experts where necessary – print suppliers can elevate their relationship and retain relevance with customers. Our research found that at present organisations don’t see the value print suppliers can add on security – they are far more likely to consult an MSSP if they have any concerns.”

Managed Print Services boost security satisfaction levels

Only 28% of ITDMs are very satisfied with their print supplier’s security capabilities, but this rises to 42% among those that use a managed print service. They are more aware of security issues but more confident that these are being well-managed by their partner. MPS users also indicate greater confidence in print infrastructure security post-COVID with 37% reporting complete confidence compared to only 22% of non-MPS users.

“Managed Print Services are clearly giving customers greater print confidence,” says Louella. “We are also now seeing vendors and channel partners developing more sophisticated options that bring home office devices into the scope of MPS, giving organisations greater visibility of distributed data and associated risks.”

Quocirca’s Global Print Security Landscape Report also contains a full breakdown of security offerings from major industry manufacturers and independent software vendors. The report also includes key recommendations for buyers and suppliers.

Download a complimentary executive summary here.

About Quocirca:

Quocirca is a global market insight and research firm providing strategic market analysis and intelligence to print industry business and technology leaders. Quocirca specialises in analysing the convergence of print and digital technologies in the future workplace.

Since 2006, Quocirca has played an influential role in advising clients on major shifts in the market. Our consulting and research is at the forefront of the rapidly evolving print services and solutions market, trusted by clients who are seeking new strategies to address disruptive technologies.

Trusted by global industry organisations, Quocirca offers a wealth of specialist knowledge across the connected print ecosystem. Our extensive research activities are backed up with rigorous analysis and a robust primary research programme.

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