Mike Puglia, General Manager of Security Products at Kaseya joins Louella to discuss the managed services opportunity for MPS providers in security.

As many traditional MPS providers seek to transition to offer broader IT and security services, challenges can emerge across skills and expertise recruitment in a very competitive market. Mike and Louella discuss how the market has evolved and emerged through acquisitions, and sector culture change.

They look at how automation can be used to manage customer support and optimise their use of resources and ability to scale. Mike details the security landscape for SMBs and how MSPs can help reduce, manage, and mitigate cyber risk with a multi-layered approach that includes user education.

Mike offers tips for MPS providers seeking to build and promote their capabilities in the security space and the steps of assessment, protection, and recovery that they need to offer customers.

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