In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry.
The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-based service delivery, the growing role of AI, remote diagnostics, and automation in service operations, and how Canon is strengthening collaboration with its partner ecosystem across EMEA.
Andreas shares insights into changing customer expectations, the importance of transparency and simplicity in service delivery, and why the industry must rethink traditional service models to focus on business outcomes and customer value rather than activity-based metrics.
The discussion offers a unique perspective on the future of service, innovation, and long-term differentiation in an increasingly competitive and commoditized print market.
🌐 Learn more about Canon at: https://www.canon.co.uk/
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