The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change. The effectiveness of public services relies on reliable, accurate and clear citizen communication. The public sector produces millions of personalised citizen communications each year in the form of, for example, benefits statements, council tax bills and vehicle tax reminders as well as ad-hoc correspondence. Use of legacy outdated and disparate systems makes it almost impossible for central and local government to deliver consistent and accurate communication across printed and electronic channels and to cost-effectively deliver accessible or multilingual communications to meet the diversity of today's UK citizens. ...
29/06/2010 | Quocirca Effective Public Sector Communications Final.pdf | VIEW
“Cloud” computing is a term being used in many different ways, many of them seeming to offer the ultimate silver bullet in providing an IT platform. However, many issues currently remain, and it is likely that cloud computing will be many years in maturation and acceptance in the mainstream business and public sector communities. ...
08/04/2011 | IBM cloud final April 2011.pdf | VIEW
Since as far back as Sir Peter Gershon’s 2005 review of public sector spending, we've been been looking at how it can best provide technology services which can be shared amongst groups that have the same basic requirements. The aim: reducing functional redundancy, lowering costs around hardware, licensing and support and enabling more centralised capabilities for reporting and information sharing. ...
22/02/2012 | PT - CloudStore.pdf | VIEW
The NHS “Lorenzo” project, aimed at putting all patient records on-line, has been an embarrassment for all concerned. As part of the NHS National Programme for IT (NPfIT), Lorenzo was the core part of a joined-up health system, enabling the entire health chain from GPs and care workers in the field through to hospitals and care homes to ensure that the information they saw on a patient was the same as everyone else was seeing. ...
16/03/2012 | PT - CSC NHS.pdf | VIEW
Increasingly, government at central and local levels it coming to realise the benefits to itself and its citizens by moving services on-line. Housing, health, benefits – you name it, the public want to be able to interact via the web, rather than having to travel to some poorly lit and low-spirited office somewhere to sit and wait for someone to go through some basic advice. ...
01/05/2012 | PubTech - open yet secure.pdf | VIEW
Historically, IT projects in the public sector have tended to be overspent and underperforming. Not the sort of track record that sends out the right signals during a poor economic climate – but can things be done differently? One major problem is that central and local government have never been regarded as a joined up set of agendas or processes, and each part has gone its own way with its own systems and software. Therefore, when central government decided that a main aim was to centralise reporting, problems arose around what format the data needed to be in – and how to retro-fit existing systems to monitor and report events in the right manner. ...
08/06/2012 | CW - public sector IT.pdf | VIEW
Many are the tales of the public sector getting poor deals in IT (well, in many areas of procurement, actually). Finally, however, it looks as if someone is getting a handle on what public sector procurement could – and should – be like. ...
09/07/2012 | PubTech - procurement.pdf | VIEW
