How to manage your organisation’s constantly evolving IT network requirements. The network services that an organisation relies on should be managed with the same diligence that would be applied to any fundamental business asset. This is a challenge because the total networking requirements for a given organisation are not provided as a single utility, but are a complex mix of constantly evolving technologies and services. This requires constant monitoring and management to maintain availability, performance and security levels and to ensure future requirements can be met. Many organisations lack the time and/or in-house skills to do this and their overall business may be suffering as a result.
User experience monitoring
The experience users receive when accessing IT applications is critical to the effectiveness of many business processes. That experience is affected by the application operating environment, the user’s location and the network being used for access. To understand the overall user experience requires the ability to monitor all of these aspects and provide granular enough information to fine tune the IT infrastructure and ensure the optimal experience for all users.
This paper aims to elucidate the issues that affect the user experience in today’s computing environments; how to monitor that experience, pre-empt problems and decide what actions need taking when the user experience is unacceptable. The paper should be of interest to both business and technical readers who know that delivering a good user experience is a key competitive advantage and want to be sure their organisation is benefiting from doing so.