In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence. With increased awareness of MPS amongst large enterprises, Quocirca believes that innovation will shape the success of larger MPS engagements, requiring a broader use of document workflow solutions for business process improvement. As the core components of MPS become more commoditised, it will be innovation and service delivery that will differentiate the strongest players in the market.
Whilst multifunciton peripherals (MFPs) and printers have improved business productivity, they pose the same security risk as any networked device if left unprotected. With reported data breaches on the rise and growing industry and regulatory requirements around information security, businesses may suffer financial and reputational damage if they ignore the risks of unsecured printing.
Since its $280 million acquisition of Perceptive Software in 2010, Lexmark has been working hard to re-position itself, transitioning from its traditional printing roots to a provider of business process automation solutions.