Next-Gen ECM: Operating under the ‘KISS’ principle
Information management is not, in itself, simple. However, attempting to train users to deal with the complexities of taxonomies, tagging, classification and so on is not a good approach. ‘Keep It Simple, Stupid’ should be the way to ensure that users work with the system along the complete information lifecycle.
Managing information effectively can be complex. However, making such complexity visible to users is likely to push them away from using the very system put in place to help the organisation gain the most from their content.
Such systems need to be as transparent as possible to the user, and there has to be a knowledge that through the use of a platform, the user will gain far more value from it than the amount of effort they have had to put in.