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The myth of email as proof of communication

Wednesday, March 9, 2016

Organisations are facing an increasing need to be able to show exactly what was communicated, to whom and when.  The ubiquity of email provides an ideal means of doing this, but it needs additional capabilities; to ensure that the email is stored in an immutable form and is timestamped, in a manner whereby the document can be seen as being legally admissible as evidence.

Whether the need is for ensuring that contract terms are acknowledged and enforced, keeping records of online sales, protecting key information, or whatever compliance requirements or regulation a company must meet, being able to reference an immutable copy of communications between parties has immense business value.

Essentially, if anyone in an organisation has ever said, “Just what did we communicate at the time?” then a means of evidential proof is required.