Voice and data communications are taking up an increasing amount of organisations' budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items. It is too simplistic to make blanket cuts or restrict use and opting for cheap alternatives may lead to a loss of business value. A better approach is needed for managing telecoms expense, so what best practices should companies adopt to meet their total communications needs and avoid unnecessary costs
Mobile expense management–taking the big picture view
Managing mobile costs is a challenge for all organisations, especially as responsibilities and budget authority may often sit in several places—IT, finance, personnel, managers and, of course, the employees themselves. This situation becomes even more complex and problematic for those organisations that span across countries or have to use multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organisations need to gather sufficient detail to effectively manage and analyse their mobile costs.