New research shows how European IT management teams are using operational intelligence derived from machine data to better manage IT complexity and the cross-channel customer experience.
Masters of Machines II: Conquering complexity with operational intelligence
Bob Tarzey presents the latest Quocirca research on operational intelligence.
Many European businesses have been freed from the budgetary constraints that reigned following the financial crisis. For IT management teams this is leading to a strategic renaissance, enabling more focus on delivering better services and improving the customer experience.
New research presented in this report shows how those in the vanguard are turning to operational intelligence to unlock the value buried in the many gigabytes or terabytes of machine data generated by their systems each day.
Those organisations that make supporting investments are better able to cope with the inevitable increases in IT complexity and more intensive security measures that are needed to deliver improved services and the desired cross-channel experience for customers.