The cost of mobile telecommunications, especially while roaming, is a major concern for businesses, in particular for large or multinational companies. According to recent Quocirca research roaming and national call costs are the most important issues when these organisations negotiate mobile operator contracts. ...
26/09/2007 | What value are mobile operators in an enterprise world focused on cost.pdf | VIEW
It's all very well having a great records management system with a well-defined policy where everyone understands their roles, but the old adage of garbage in garbage out still applies. Just how reliable is the information that's been stored? Ensuring the quality, accuracy and timeliness of information held is vital for maintaining and building confidence in the user community. After all, information records are being created and kept for their ongoing value and use. ...
24/09/2007 | Records Management Quality.pdf | VIEW
According to industry estimates, it is predicted that by 2007 offices around the world will produce 4.5 trillion pages of printed information. This presents not only significant financial cost to those organisations that have yet to gain control of their printing and imaging environment, but also blemishes their environmental credentials. ...
14/09/2007 | Treating Printing and Imaging as a Corporate Asset.pdf | VIEW
A lot has been written about utility computing, covering topics such as web services, service oriented architecture, blade computing and grids. As a means of making better use of existing hardware resources and creating a more flexible platform to meet ongoing changes in business processes, the promise of utility computing is difficult to beat. ...
12/09/2007 | Get on the Path to Utility Computing.pdf | VIEW
Many moons ago, one of the areas I covered as an analyst was customer relationship management (CRM) software. It rapidly became clear that although the majority of the software had much in the way of capabilities, many businesses would not gain from them, due to misconceptions around what CRM software did. The common approach seemed to be along the lines of "we've spent £x million on CRM, and it's not worked". Much blame was laid at the feet of the vendors (OK, a lot of it was well-founded), and much more money has been spent since on trying to get the expected returns from the investments. ...
01/09/2007 | Has Technology Killed CRM.pdf | VIEW
At one time computers and networks were only found in certain workplaces, often only selected and managed by specialists - the high priests of IT- and they were certainly far in advance of anything that even geeky hobbyists would have experienced at home. Now, not only have computers evolved from ‘techie' IT into mainstream affordable consumer electronics, domestic communications networks have changed as predicted in the 1990s from Plain Old Telephone Systems (POTS) to Pretty Awesome New Stuff (PANS). ...
24/08/2007 | Work Life balance 2.0 - the merging of the employee.pdf | VIEW
A former university lecturer used to say, "any problem can be beaten to death with pound notes". Many network managers looking at the impact of voice over IP on their networks might be thinking along similar lines, but is more bandwidth the answer to the performance and quality issues they are currently or soon to be suffering? ...
23/08/2007 | Never mind the quality - feel the (band)width.pdf | VIEW
The internet has already had a massive impact on the way we access and distribute information as public websites led to intranets and all sorts of web enabled applications, but it has also started to change the process of collecting, creating and contributing to documents, files and records. ...
23/08/2007 | Wikis - open for all, or open to abuse.pdf | VIEW
We often take for granted the way office work or the clerical activities many face during the working day have evolved with the growing use of technology. From using pen and paper then typewriters, the default administrative tool of the office worker is now computers and laptops or smart mobile devices. ...
14/08/2007 | Bursting the mobile productivity bubble.pdf | VIEW
Green is the new black, it would seem. With many organisations now trying to 'out-green' the competition, we are rapidly running into the problem seen with the majority of bandwagons - just how real are some of the arguments coming in from the vendors on the topic? ...
25/07/2007 | It's not easy being Green.pdf | VIEW
