Is MPS Facing an Identity Crisis?
It seems that the managed print services market is going through a bit of an identity crisis. Is it managed document services, managed content services or managed workflow services? With print volumes flat to declining, MPS providers are expanding into the broader services of information management, document workflow and business process automation. Yet taking print out of the MPS equation does not take heed of the fact that many organisations remain reliant on printing, and need guidance from their provider to better understand how the once “peripheral” networked multifunction printer (MFP) is not only central to device optimisation but also a key enabler for broader workflow automation