Louella is a respected and globally recognised analyst who has a wealth of experience and knowledge from 20 years’ association with the printer industry. Her research and consulting experience includes strategic and competitive analysis of the managed print services (MPS) market and analysis of end-user MPS requirements from small businesses to large enterprises. Louella has authored a range of white papers on the topics of MPS, print security, document workflow and customer communications management (CCM). Further areas of coverage include the growing impact of the Internet of Things (IoT) landscape on the printing market and why smart MFPs should be better leveraged as intelligent, connected devices.
Prior to joining Quocirca in 2006, Louella was European Developer Relations Programme Manager at Canon Europe, focusing on expanding the availability of print and document solutions for Canon's range of digital copiers through ISV partners.
Louella has a BSc (Hons) degree in Computer Science from Aston University.